Frequently Asked Questions
May I store household and commercial items?
Yes, you are more than welcome to store your household or commercial items in any of our indoor units. Check out our Tips & Tricks page for more information on how to safely and properly store your property.
Do I need to provide my own lock or will one be provided for me?
We DO NOT offer locks to secure your unit. Tenants are expected to provide their own locks.
Please Note: If you have a drive-thru unit, you will need a lock for each side (2 locks). We recommend the standard size padlock or disc lock to fit the latches.
How do I enter the facility?
Conveniently located off Highway 61, you will be able to access your belongings through our electronic gate with a unique code that we will provide to you. After successfully renting a unit, you will receive an email and text confirmation with your gate code.
How do I pay for my unit?
You can set up automatic payments HERE via credit/debit card or ACH through your bank. We strongly encourage you to opt in for email and/or text notifications to receive invoice reminders and payment receipts so you never miss a payment.
What happens if I miss a payment?
To prevent late payments, invoices are emailed 10 days in advance of the due date. If you are late to make a payment by 7 days, you will be subject to a late fee. If you are 30 days late, an additional late fee is added. If we are unable to contact you or you do not pay, your gate code will be revoked, and you will be unable to access your unit until you pay your balance in full.
Do you offer any discounts for prepayments or paying in advance?
Currently, we do not offer any discounts or promotions for advanced payments.
